Return Policy

This Return Policy applies to purchases made on dashmartexpress.com, operated by Dash Mart Express LLC (“Dash Mart Express,” “we,” “us,” or “our”). It explains when returns are allowed, how to request one, and what is not eligible. By placing an order, you agree to this policy and our Conditions of Use.

1. Return window

Most unused items in original condition may be returned within 30 days of the delivery or pickup date shown for your order. Requests submitted after 30 days are reviewed case by case and may be declined unless required by applicable law.

2. Eligibility

To qualify for a standard return, items generally must be:

• Purchased from dashmartexpress.com
• In original, unused condition with tags and packaging when reasonably possible
• Accompanied by order details (order number) so we can verify the purchase
• Free from damage caused after delivery, other than a manufacturing defect
• From an order that has been marked Complete in your Order History

3. Non-returnable and limited items

Unless required by law, the following are typically not eligible for return:

• Opened consumables, perishables, or personal-care items
• Items marked final sale, clearance, or non-returnable at purchase
• Custom, personalized, or special-order products
• Gift cards and downloadable or digital products
• Items missing essential parts, accessories, or original packaging when packaging is required for resale

4. Damaged, defective, or incorrect items

If something arrives damaged, defective, or not what you ordered, contact us as soon as possible and no later than 7 days after delivery or pickup. Include your order number and clear photos when available. We may offer a replacement, store credit, or refund after we confirm the issue.

5. How to start a return

1. Open your Order History and select the order.
2. Wait until the order status is Completed.
3. Choose Return Policy to read these rules anytime, then Start Return Request once the order is complete.
4. Tell us why you are returning the item and describe its condition.
5. Wait for our written approval and return instructions before shipping anything back.
6. Ship only the approved items using the method we provide or approve.

Do not return merchandise without authorization. Unauthorized returns may be refused or returned to you at your expense.

6. Return shipping

If the return is due to our error (wrong item, defective, or damaged in transit before delivery), we will cover reasonable return shipping as instructed. For change-of-mind or preference returns, the customer is responsible for return shipping unless we state otherwise in writing. Original outbound shipping charges are generally non-refundable except when we shipped the wrong or defective item.

7. Refunds and processing time

After we receive and inspect an approved return, refunds are issued to the original payment method when possible. Card refunds are processed through Stripe and may take several business days to appear on your statement. Cash pickup refunds are handled according to the instructions we send you. Partial returns receive a partial refund based on the returned items only.

8. Exchanges

We may offer an exchange for the same or equivalent item when stock allows. If an exact exchange is unavailable, we may refund the returned item so you can place a new order.

9. Abuse, fraud, and policy misuse

Dash Mart Express monitors returns for abuse and fraud. We may refuse, limit, or cancel return privileges, accounts, or future orders when we reasonably believe activity includes:

• Repeated excessive returns inconsistent with normal shopping
• Returning used, damaged, substituted, or empty packages
• Wardrobing (using an item and returning it as unused)
• False damage claims, altered receipts, or identity/payment fraud
• Returning items not purchased from us
• Threatening, harassing, or abusive conduct toward staff

Suspected fraud may be reported to payment processors, carriers, or law enforcement as appropriate. We reserve the right to deny refunds that violate this policy.

10. Pickup, delivery, and shipment notes

For pickup orders, returns generally require bringing the item back to the designated pickup location after approval. For shipped or delivered orders, follow the return label or carrier instructions we provide. Keep tracking information until your refund is complete.

11. Chargebacks

Please contact us first so we can help resolve issues. Filing a chargeback while a good-faith return or refund is in process may delay resolution. We respond to payment disputes with order and shipping records as needed.

12. Changes to this policy

We may update this Return Policy by posting a revised version with a new date. The policy in effect on your order date generally applies to that order, except where law requires otherwise.

13. Contact

Questions about returns can be submitted through Contact Us or by starting a return request from Order History after the order is complete.