Privacy Notice

dashmartexpress.com is owned and operated by Dash Mart Express LLC (“Dash Mart Express,” “we,” “us,” or “our”). This Privacy Notice explains how Dash Mart Express LLC collects, uses, shares, and protects information when you use our website, create an account, contact us, or place an order.

1. Information we collect

• Account information: username, name, email address, encrypted password, and account-verification information.
• Order information: products, quantities, prices, order status, pickup or delivery choice, shipping address, and transaction details.
• Payment information: payment status and identifiers supplied by Stripe. Full card details are collected and processed by Stripe, not stored by Dash Mart Express LLC.
• Communications: messages and support requests you send us.
• Technical information: session data, IP address, browser or device information, security events, and website activity needed to operate and protect the service.
• Amazon Associates activity: when you view or click an Amazon product or Buy on Amazon.com link on our website, Amazon may receive the fact that you came from dashmartexpress.com, along with technical information Amazon collects under its own notices. We do not receive your Amazon account password or full Amazon order details.

2. How we use information

We use information to:

• Create, verify, secure, and maintain customer accounts.
• Process payments, orders, pickup, delivery, shipping, refunds, and receipts.
• Send service messages about account verification and order status.
• Respond to questions and provide customer support.
• Prevent fraud, abuse, security incidents, and legal violations.
• Operate Amazon Associates listings and attribute qualifying Amazon purchases.
• Maintain and improve the website and comply with applicable law.

3. Communications monitoring

To help us provide the best possible customer service, communications with Dash Mart Express, including phone calls and electronic messages, may be monitored, reviewed, or retained for quality assurance, training, record keeping and security purpose.

4. Cookies and sessions

We use essential session cookies to keep you signed in, maintain your cart, and protect website forms. These cookies are necessary for the website to function. Your browser may let you block cookies, but doing so can prevent account and checkout features from working.

If you follow a Buy on Amazon.com or other Amazon Associates link, Amazon.com may set or read its own cookies and similar technologies to recognize the referral, measure qualifying purchases, and operate Amazon’s website. Those cookies are controlled by Amazon, not by Dash Mart Express LLC.

5. How we share information

We do not sell your personal information. We may share information with service providers that help us operate the business, including Stripe for payment processing and providers supporting hosting, email, delivery, shipping, security, and technical operations. When you use an Amazon Associates link, referral information is shared with Amazon so the Associates Program can operate. We may also disclose information when required by law, to enforce our agreements, protect rights and safety, investigate fraud, or in connection with a business transfer.

6. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain transaction and tax records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention periods vary by record type.

7. Security

We use reasonable administrative and technical safeguards designed to protect information, including password hashing, secure sessions, access controls, and payment processing through Stripe. No online system can guarantee absolute security.

8. Your choices and rights

You may review or update available profile information through your account and may request account deletion through the website. You can contact us to ask about access, correction, or deletion of personal information. Some information may be retained when required for orders, taxes, fraud prevention, legal compliance, or other permitted purposes. Additional rights may apply based on where you live.

9. Children's privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.

10. Third-party services

Third-party services, including Stripe and Amazon.com, have their own privacy practices. Their notices govern information they collect directly. Purchases and account activity on Amazon.com are handled by Amazon under the Amazon Privacy Notice and related Amazon policies. We are not responsible for the privacy practices of third-party websites or services.

11. Changes to this Notice

We may update this Notice as our practices or legal requirements change. We will post the revised Notice here with a new “Last updated” date.

12. Contact us

Privacy questions or requests may be sent through our Contact Us page.